Why aren't my reminders arriving?
Updated 5 Oct 2026 · 3 min read
A reminder arrives as a push on your phone and as an entry in your notifications in the app. If you're not seeing it, work through these checks in order. Most problems are fixed in the first two.
1. Check push is on for this phone
Push notifications only come from the ViamOne app on your phone, never from the web.
- Open the ViamOne app and tap More.
- Under Workspace, tap Notifications.
- Look at the top row. If it says Notifications are off, tap Turn on. If the button says Open Settings, turn notifications on for ViamOne in your phone's own settings, then come back.
2. Check the Reminders switch
On the same screen, under Tell me about, make sure Reminders is on. You can also change this on the web under Settings › Notifications.
3. Send a test
Tap Send a test notification. The line underneath tells you what happened:
- Sent to 1 device — it should arrive in a moment. Push works. If the test arrives but reminders don't, carry on below.
- This account has no device registered for push. Turn notifications on at the top of the screen, then try again.
If the test doesn't arrive, check that Do Not Disturb or a Focus mode isn't hiding notifications from ViamOne.
4. Check the reminder is still waiting
- Tap More, then Reminders.
- Find your reminder in the list. Each one shows the day and time it's set for.
- Tap it to change the time with Time, Snooze it, or mark it Done.
If the list says Nothing set to remind you, the reminder was never saved, or it has already been sent. Look for it in your notifications. On Home, tap the red badge on your picture.
5. Check who the reminder is for
A reminder goes only to the person who set it. If you set a reminder on a task for your partner, it comes to you, not them. To let someone else know, assign the task to them or use Nudge. See How do I add, complete and get reminded about tasks?.
6. Check how the reminder was set
- When you add a task, the one-hour-before reminder only works if the deadline has a time. A deadline with just a day doesn't set it.
- Reminders go out at the minute you picked. If your phone is off or offline then, it shows as soon as the phone reconnects.
Tip: If you've changed phones or signed out and back in, open More › Notifications once on the new phone so it's registered for push.
Security: Changed phones? On the new one, go to More › Security and tap Revoke all other sessions. This signs you out everywhere except the phone in your hand.
Didn't work?
The test arrives, but reminders don't
Check the Reminders switch again, and that the reminder appears under More › Reminders with the right time. If both look right, delete the reminder and set it again from the task or document.
I only use the web. Can I get reminders there?
Reminders show in the notifications under the bell at the top of the page. For a push, install the app on your phone. See How do I get ViamOne on my phone?.
I get reminders but not expiry alerts
Expiry alerts have their own switch. See How do expiry and renewal alerts work?.
Still need help?
Create a ticket and a person on our team will reply right here, on the support site.