How do I delete or restore a document?
Updated 5 Oct 2026 · 3 min read
Deleting a document doesn't remove it straight away. It goes to Trash, where it waits for 30 days in case you change your mind. After that, ViamOne deletes it for good.
Security: The vault owner and admins can delete any document. Members can delete only documents they uploaded, and viewers can't delete at all. Only the owner and admins can restore a document or delete it for good.
Delete a document
- Sign in at viamone.com.
- In the left menu, under Vault, click Files.
- Right-click the document, or click its More button.
- Click Move to Trash, then Move to Trash again to confirm.
To delete several at once, tick them and click the bin at the top of the list. You can also open a document, click ⋯ at the top right and click Delete.
Restore a document
- In the left menu, under Vault, click Trash.
- Click the document. To pick several, tick each one.
- Click Restore.
Restoring puts each file back where it was, with its tags and history.
Delete for good
- In Trash, select the items.
- Click Delete forever and confirm.
To clear everything, click Empty trash, then Click again to confirm.
Delete a document
- Open the ViamOne app and tap Vault.
- Tap ⋮ beside the document.
- Tap Delete — moves to Trash, then Delete to confirm.
You can also open the document, tap ⋯ at the top right and tap Delete.
Restore a document
- Tap More, then Trash.
- Swipe the document to the right, or tap ⋮ beside it and tap Restore.
Delete for good
- In Trash, swipe the document to the left, or tap ⋮ and tap Delete now — can't be undone.
- Tap Delete to confirm.
For a few seconds you can still tap Undo. To clear everything, tap Empty trash at the top, then Delete forever.
How long Trash keeps things
Each item in Trash shows how many days it has left. When it reaches zero, it's deleted for good. Owners and admins can open a document in Trash to check it before deciding.
Important: Once something is deleted for good, ViamOne can't get it back.
Folders you delete go to Trash too. They're listed under Folders in Trash on the web, where the person who made the folder can restore them.
Didn't work?
I can't restore a document
Only the vault owner and admins can restore documents. On the phone you'll see "Only owners and admins can restore documents". Ask one of them to restore it for you within the 30 days.
The document isn't in Trash
If it was deleted more than 30 days ago, it's gone for good. If you're a member, Trash only shows documents you could see before they were deleted.
I can't restore a folder
If another folder now has the same name, rename that one first, then restore.
Still need help?
Create a ticket and a person on our team will reply right here, on the support site.