How do I download everything, or delete my account?
Updated 5 Oct 2026 · 3 min read
Your documents are yours. You can download a complete copy of your vault at any time, and open it without ViamOne. If you decide to leave, you can delete your account yourself.
Download everything
The download is one zip file, or a few parts for a large vault. It holds each document's original file along with what ViamOne read from it, plus your notes and their photos, people, tasks and reminders. Only the vault owner or an admin can make one.
- Click Settings in the left menu, then the Security & AI help tab.
- Under Data & Privacy, next to Download everything, click Export.
- ViamOne builds the export. You'll get a notification and an email when it's ready.
- Come back to the same place and click Download. A large vault is split into parts, such as Part 1 of 2. Download each one.
- Tap More, then Security.
- Under Your data, tap Download everything.
- You'll see Building your export. You'll get a notification and an email when it's ready.
- Come back to the same place and tap Download your export, or Download part 1 of 2 and so on if there's more than one.
Security: The email only says the export is ready. It never contains your documents or a link to them, so only someone signed in can download it. Once it's on your computer, keep the file somewhere safe.
An export is kept for 7 days. After that, or whenever you want a newer copy, use Make a fresh export.
Tip: Download everything before you delete your account. Once your account is deleted, nothing can be recovered.
Delete your account
What deleting does depends on your role in the vault:
- If it's your vault and you're the only member, your whole vault is permanently deleted: every document, folder and note.
- If it's your vault and others are members, each of them first gets their own separate vault with their documents. Then your vault and your own documents are deleted.
- If you're a member of someone else's vault, documents you shared with the vault stay there. Anything you kept only in a private folder is deleted with your account.
There's no recovery period, and it can't be undone.
- Click Settings, then the Security & AI help tab.
- Under Data & Privacy, next to Delete my vault, click Request deletion.
- Read Delete your account? and type your account email to confirm.
- Click Delete my account.
- Tap More, then Security.
- Scroll to the bottom and tap Delete account.
- Read the warning and type your account email to confirm.
- Tap Delete my account, then Delete account to confirm.
Your subscription
If you pay on the web, ViamOne cancels your subscription as part of deleting your account, and you won't be charged again.
If you pay through the App Store or Google Play, deleting your account doesn't stop it. ViamOne asks you to tick I understand I need to cancel this subscription myself before you can delete. Cancel it with Apple or Google too. See How do I change or cancel my plan?.
Didn't work?
I don't see Download everything
Only the vault owner or an admin can export the vault. On the web you'll see Owner or admin only instead.
It says an export is already being built
Wait for the notification or email, then download it. You can only build one export at a time.
The Delete my account button stays grey
Type your account email exactly as shown above the box. If you pay through Apple or Google, also tick the box saying you'll cancel the subscription yourself.
Still need help?
Create a ticket and a person on our team will reply right here, on the support site.