How do I connect Google Drive or Dropbox?
Updated 5 Oct 2026 · 3 min read
If your family's papers already live in Google Drive or Dropbox, you don't need to download and upload them again. Connect your account once and ViamOne copies the documents into your vault, then reads them like anything else you add.
You connect on the web at viamone.com. After that, you can check on the connection and sync it from the phone app too.
Connect your account
- Sign in at viamone.com.
- Click Settings in the left menu.
- Click the Connected apps tab.
- Click Connect Google Drive or Connect Dropbox.
- Sign in to Google or Dropbox if asked, and allow ViamOne to see your files.
- You come back to ViamOne with a message that the account connected successfully.
Choose which folders to copy
At first, ViamOne looks at all the supported files in your account. To keep it to the folders that hold your documents:
- On the connected card, click Choose folders.
- Choose Specific folders, then tick each folder you want. Folders inside them are included.
- Click Save.
To go back to everything, open Choose folders again and pick All files.
Bring your files in
Click Sync now on the card. ViamOne starts copying, and new documents appear in your vault shortly. The card shows how many files have come in.
After that:
- Google Drive: when the card shows Live, files you add to Drive come into your vault on their own.
- Dropbox: new files are usually picked up on their own.
You can click Sync now at any time to check straight away. A file is only copied once, so syncing again won't make duplicates.
Tip: Choose your folders straight after connecting, so only the documents you want come into the vault.
What gets copied
- PDFs
- Word and Excel files
- Text and CSV files
- JPG and PNG photos
- From Google Drive, Google Docs, Sheets and Slides as well
PDFs and photos copied this way wait for your plan's reading schedule, the same as when you upload them yourself. See When will my document be read?.
On your phone
In the ViamOne app, tap More, then Integrations. You'll see each connected account with Sync now and Disconnect. To connect a new account, use viamone.com.
Disconnect
On the card, click Disconnect. ViamOne stops copying from that account. Documents already in your vault stay there.
Security: ViamOne can only look at and copy your files. It never changes or deletes anything in your Google Drive or Dropbox.
Didn't work?
It says "Connection cancelled" or "Connection failed"
The sign-in to Google or Dropbox was closed or didn't finish. Click Connect Google Drive or Connect Dropbox again and allow access when asked.
The card shows a red error message
ViamOne lost access to your account, often because a password changed or access was removed. Click Disconnect, then connect again.
Some of my files didn't come in
Check the file is in a folder you chose and is one of the types listed above. Some older Word and Excel files aren't copied, so upload those yourself. For more, see Why isn't Google Drive or Dropbox syncing?.
Still need help?
Create a ticket and a person on our team will reply right here, on the support site.