How do I change or cancel my plan?
Updated 5 Oct 2026 · 3 min read
You can move to a bigger plan, a smaller one, or back to free Basic at any time. Only the vault owner can change the plan, and the change applies to everyone in the vault.
Where you change it depends on where you pay:
- Paid on viamone.com: change or cancel on the web.
- Paid in the iPhone app: Apple bills you, so you change or cancel in the App Store.
- Paid in the Android app: Google bills you, so you change or cancel in Google Play.
ViamOne knows where your plan is billed. If you subscribed on your phone, the web shows you where to change it and its buttons say Change on your phone. If you subscribed on the web, the app tells you to change it on viamone.com. That way you're never billed twice.
Upgrade
- Click Settings in the left menu, then the Billing tab.
- Choose Monthly or Annual at the top.
- Click Upgrade to Essential, Upgrade to Pro or Upgrade to Unlimited.
- Enter your card details on the secure payment page and confirm.
- You'll come back to ViamOne and see Payment successful — your plan has been upgraded!
- Tap More, then Plan & billing.
- Tap Manage plan.
- Choose Monthly or Annual at the top.
- Tap Get Essential, Get Pro or Get Unlimited.
- Confirm the purchase with Apple or Google. When it's done you'll see You're all set.
An upgrade starts straight away, so you get the bigger limits and faster reading at once.
Security: ViamOne never asks for card details by email or message. Enter them only on the secure payment page you reach from Billing, or with Apple or Google.
Downgrade or cancel
A downgrade or cancellation waits until the end of the period you've paid for. You keep everything your current plan gives you until then.
- Click Settings, then the Billing tab.
- To move to a smaller paid plan, click Downgrade to Essential or Downgrade to Pro. To go back to free, click Cancel plan on the Basic card and confirm.
- A banner shows Your plan will change to the new plan and the date. After cancelling, your card isn't charged again.
Changed your mind? Click Undo change on that banner.
- Tap More, then Plan & billing.
- Tap Manage plan, then tap the Basic card.
- Read Cancel your subscription? and tap Open App Store subscription settings.
- In the App Store, choose ViamOne and cancel the subscription.
You can also tap Manage subscription in the App Store on the Plan & billing screen.
- Tap More, then Plan & billing.
- Tap Manage subscription on Google Play.
- Choose ViamOne and cancel or change the subscription.
Important: Deleting your ViamOne account doesn't stop an App Store or Google Play subscription. Cancel it with Apple or Google first.
What happens to your documents
Nothing is deleted when you move to a smaller plan. If you have more documents or members than the new plan allows, you can't add more until you're under its limit or upgrade again.
Didn't work?
The app says subscribing is coming soon
In-app buying isn't available on your phone yet. Subscribe at viamone.com instead. Your plan applies in the app next time you open it.
I paid but still see my old plan
Give it a minute and reopen Plan & billing. On the phone, tap Manage plan and then Restore purchases at the bottom of the plans.
I don't see Billing or Manage plan
Only the vault owner can change the plan. On the phone, Manage plan is also hidden while a change is already scheduled, and on Unlimited. Use the App Store or Google Play link on Plan & billing instead.
I was charged after cancelling
Check where you pay. A subscription bought in the app is cancelled with Apple or Google, not in ViamOne. If you cancelled on the web and were still charged, create a ticket from this page and we'll put it right.
Still need help?
Create a ticket and a person on our team will reply right here, on the support site.