Last updated: August 6, 2026 · Applies to the ViamOne app for iOS (and Android, where available).
ViamOne is a family document vault. You use it to store, organize, and get AI-assisted help managing important family documents — passports, insurance, medical records, financial and legal paperwork — along with a shared family Board for to-dos and reminders, an AI advisor ("Ask AI") that can answer questions about your vault, and tools for inviting family members or trusted caregivers to your household's vault.
| What | Where it comes from | What we do with it |
|---|---|---|
| Account information (name, email address) | Entered by you at sign-up | Identifies your account and lets you sign in; used to send account-related email (invites, password reset). |
| Documents and files you upload (photos, scans, PDFs) | Your camera, photo library, or file picker, when you choose to add a document | Stored in your vault; processed for text extraction (OCR) and AI search indexing so you can search your vault and ask "Ask AI" questions about your documents. |
| Family member profiles (name, date of birth, relationship) | Typed in manually by you — never synced from your device's Contacts | Lets you organize documents and Board items by family member, and track expiring documents per person. |
| Ask AI questions, and the relevant document context needed to answer them | What you type into Ask AI, plus vault content our system determines is relevant to your question | Sent to our AI provider to generate an answer — see "Third parties," below. |
| Team member and invite information (email, access level, relationship, and reason for adding) | Entered by you or another admin on your account when inviting someone | Manages who has access to your family's vault and at what level. |
| Emergency contacts and share links you create | Entered or generated by you | Grants time-limited, token-based access to specific documents or emergency information to whoever you choose to share the link with. |
| Profile photo (optional) | Your camera or photo library, if you choose to set one | Displayed on your profile and to other members of your family's vault. |
| Sign-in session token | Generated when you sign in | Stored in your device's Keychain (via iOS's secure on-device storage) to keep you signed in between app launches. Never stored in plain text. |
We do not use any third-party analytics or advertising SDKs in the app today, do not access your device's Contacts, do not track your location, and do not collect an advertising identifier. Reminders and notifications are viewed inside the app rather than delivered as system push notifications, so we don't collect a push token either.
Your vault data is stored on the same Cloudflare-hosted infrastructure that powers the ViamOne web app — a database, object storage for your files, and a search index for AI-assisted search — encrypted in transit over HTTPS. We do not maintain a separate copy of your data specific to the mobile app; it's the same account and the same vault whether you use the app or the website.
When you use Ask AI, your question and the relevant document context needed to answer it are sent to our AI provider, Anthropic, to generate a response. We do not share your documents, family member data, or account information with any other third party, and we do not sell or rent your data, or use it for advertising.
| Permission | Why it's needed |
|---|---|
| Camera | To scan or photograph a document for upload, and optionally to take a profile photo. |
| Photo Library | To choose an existing photo or document image to upload, or to set as your profile photo. |
The app does not request access to your Contacts, Location, Microphone, Calendar, or Health data.
If this policy changes in a material way, we'll update the "Last updated" date above and, where required, notify you through the app.